Terms and Conditions

TERMS AND CONDITIONS OF WEB-BASED SERVICE

1. This Regulation defines general terms and conditions, principles and way in which electronic services are rendered by TAP TELION AIR PAC SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ seated in Bolechowo, within the scope of website taptelion.pl (hereinafter referred to as “the Website”).

Article 2 – Definitions

1. Terms and conditions – shall mean these rules of the Web-Based Service.

2. Web-Based Service – shall mean Internet websites, managed by the Service Provider, which are in co-operation within taptelion.pl.

3. Contract – means a contract of sale concluded at a distance under the terms of the Regulations, by and between the Service Provider and the User.

4. Service Provider – means TAP TELION AIR PAC SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered seat in Bolechowo (62-005 Owińska), ul. Poligonowa 4A, NIP (Tax ID. No.): 7773229381, REGON (National Business Registry No.): 302318613, entered in the Register of Entrepreneurs kept by the District Court for the District Court Poznań – Nowe Miasto i Wilda in Poznań, VIII Commercial Division of the National Court Register under the KRS number 0000706591, e-mail: info@taptelion.pl, and at the same time the owner of the Website. BDO Number – 000041374.

5. User – means an entity using the functionality of the Website, for which services are provided by the Service Provider, having full legal capacity.

Article 3 – General Terms

1. All rights to the Website, including proprietary copyrights, intellectual property rights to its name, Internet domain, Website, as well as to patterns, forms, logos belong to the Service Provider, and they may be used only in a specified and consistent manner with the Regulations.

2. The Seller shall endeavour to provide access to the Online Shop for Internet users via all popular web browsers, operating systems, types of devices and types of Internet connections. Minimum technical requirements for use of the Shop Website include a Web browser not older than the following versions: Internet Explorer 11, Chrome 89, FireFox 86, Opera 53, or Safari 5 or newer versions. The Shop Website is responsive and dynamically adjusts to the screen resolution.

3. The Service Provider applies a mechanism of cookies, which – when the Users use the Website – are stored by the Service Provider’s server on the hard disk of a User’s terminal device(s). The use of “cookies” is intended to ensure correct operation of the Website by the User’s terminal device(s). This mechanism does not destroy the User’s terminal device(s) and does not change the configuration of the User’s terminal device(s) or software installed thereon. Each User can turn off the cookies in the browser of his/her terminal device(s). The Service Provider informs, however, that exclusion of cookies may cause inconvenience or prevent the use of the Website.

4. Uploading unlawful content and using the Web-Based Service, the Website, or unpaid services, which are delivered by the Service Provider, in an illegal manner, at contrary to good practice, with infringement upon personal rights of any third party, or infringement upon justified interests of the Service Provider by the User is strictly forbidden.

5. The Service Provider declares that public nature of the Internet and the use of the services provided through e-services may be related to the risk of acquisition and modification of the Users’ data by unauthorized persons. For that purpose, the Users shall apply suitable technical equipment that would prevent against foregoing risk. Specifically, the Users shall apply antivirus and identity protection software. The Service Provider, at no occasion, requests the User to make the Password available.

Article 4 – Services

1. Service Provider provides free services to Users by electronic means. Services are provided 24 hours a day, 7 days a week.

2. The Service Provider provides the Users with the following free services by electronic means:

a) Contact Form.

3. The service: Contact Form means sending a message via the form available at the Shop Website to the Service Provider.

4. It is possible to unsubscribe from the free service Contact Form at any time by discontinuing sending enquiries to the Service Provider.

5. The Service Provider shall be entitled to block access to the User Account and to free services in the event the User acts to the detriment of the Service Provider or other Users, breaches the law or the Regulations, as well as if blocking access to User Account and free services is justified on the grounds of safety, in particular: overcoming securities of the Website by the User or other hacking activities. Blocking access to the User Account and free services for the above mentioned reasons shall last for a period necessary to resolve issues giving rise to blocking the access. The Service Provider shall notify the User about blocking the access to the User Account and free electronic services by e-mail sent to the address provided by the User in the registration form.

Article 5 – Implied Warranty

1. The User may lodge a complaint related to the e-services provided by the Service Provider to the Service Provider. The complaint may be lodged via e-mail of the Service Provider. A notification form shall include the User’s Login and description of the problem. The Service Provider shall immediately, but not later that within 14 (fourteen) days, adjust the complaint and reply to the User’s e-mail address specified at complaint

lodge.

2. The Seller does not take advantage of out-of-court settlement of disputes, mentioned in the law of 23 September 2016 on out-of-court settlement of consumer disputes.

Article 6 – Personal data protection

1. The rules for the Personal Data protection are set out in the Privacy Policy.

Article 7 – Withdrawal from a contract

1. The User may withdraw from the service provision agreement by electronic means without providing any reason by preparing an appropriate statement in writing within 14 days of the date of concluding the agreement. It is sufficient to send a statement before the end of this period in order to meet the deadline requirement.

2. The period for withdrawal begins from the date of conclusion of the Contract.

3. A User may withdraw from the Contract by submitting a statement of withdrawal to the Service Provider. The notification may be submitted, for example, in writing to the Service Provider’s address, i.e: TAP TELION AIR PAC SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Poligonowa 4A (62-005 Owińska), Bolechowo, or by e-mail to the Service Provider’s address, i.e: info@taptelion.pl. The notification may be submitted as part of the form, a template of which has been placed by the Service Provider on the Website at: Order cancellation. In order to meet the deadline, it is only necessary to send the notification before the deadline.

4. In the case of rescission of the Contract, the Contract shall be treated as if it had never been concluded.

Article 8 – Termination of the Contract

1. Both the User and the Service Provider may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to the preservation of rights acquired by the other Party before termination of the above- mentioned agreement and the provisions below.

2. Both the User and the Service Provider may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to the preservation of rights acquired by the other Party before termination of the above-mentioned agreement and the provisions below.

Article 9 – Final Provisions and Amendment of the Regulations

1. The contents of these Regulations may be recorded by being printed, copied to a storage device or downloaded at any time from the Website.

2. The Service Provider notifies the User, being the Consumer, of the possibility of taking advantage of out-of-court means of settling complaints and obtaining redress. Rules of access to such procedures are available at the offices or on the internet sites of the entities responsible for out-ofcourt settlement of disputes. These may be in particular Consumer rights spokespersons or the Voivodship Inspectorate of Trade Inspection, the list of which is available on the internet site of the Office of Competition and Consumer Protection at the address http://www.uokik.gov.pl/spory_konsumenckie.php. The Service Provider provides information that at the address http://ec.europa.eu/consumers/odr/ there is available the platform of an online system of settling disputes between consumers and businesspersons at the EU level (the ODR platform).

3. In the event of a dispute related to the concluded Contract of Sale, theparties shall seek to resolve the matter amicably. The Polish law shall be applicable to settlement of any disputes arising under these Regulations.

4. The Service Provider reserves the right to amend these Regulations. All orders accepted by the Service Provider prior to entry into force of the new Regulations shall be delivered based on the Regulations in force at the date of placing the order by the User. The amended Regulations shall enter into force within 7 days from the date of publication thereof on the Website. The Service Provider shall inform the User 7 days before entry into force of the new Regulations about the amendment to the Regulations by email, including a link to the contents of the amended Regulations. If the User does not accept the new contents of the Regulations, the User shall notify the Service Provider about this fact, which shall result in termination of the contract in accordance with the provisions of Article 8.

5. The Regulations shall come into force on 31.08.2022.